Director Job Vacancies at MSD for Residents of USA| Europe | Middle East | Africa | Latin America & Asia Pacific

MSD is Recruiting A Director For Global End User Services JCAP Region Lead to Fill Job Vacancies | Apply Now

Director – Global End User Services JCAP Region Lead

Residents of Europe, Middle East, Africa, Latin America & Asia Pacific.

THE OPPORTUNITY

Based in Singapore, the regional hub for Asia Pacific (AP) and top-ranked biopharmaceutical company on The Straits Times and Statista’s list of Best Employers in Singapore for two consecutive years (2020, 2021) Join the premier biopharmaceutical company that has been in Singapore for more than 25 years and in AP for over 60 years.

Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation

Functional leads to align development and functional responsibilities

· Further develop and mentor leads as people managers

· Manage local budget and purchase orders as needed

· Manage & be accountable for MS Exchange, MS Outlook, Spam filtering and all of the necessary details to ensure quality and top level messaging services

WHAT YOU MUST HAVE

To be successful in this role, you will have:

MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience.

REQUIRED EXPERIENCE AND SKILLS:

· 10 years relevant IT Systems Administration experience in workstation, client and mobile related Infrastructure or other IT related environments

· 7-10 years of people management experience

· 5-10 years of hospitality or relevant experience in meeting users needs & requirements

· Effective stakeholder and change management experiences

REQUIRED TECHNICAL SKILLS:

· 10 years of experience in managing complex issues in high pace environment

· 7+ years of IT leadership experience with proven team building and organizational development skills

· Experience with management of a regional or global team

· Ability to resolve problems in high stress, high visibility situations

· Ability to build internal networks/relationships and work in a cross-functional environment

· Ability to balance the big picture and strategic context with attention to detail and operational mindset

· Strong ITIL and process discipline to ensure compliance within the managed services framework and the ability to identify and implement process improvements

· Tactical, as well as strategic thinking and creative problem-solving ability

· Ability to effectively coach, counsel and collaborate with others

· Understand and effectively communicate across multiple languages and culture would be an added advantage

· Excellent time management, negotiation, and conflict management skills

· Strong negotiation and presentation skills

· Knowledge of owning, managing and engineering a platform strategy focused on Global Messaging services.

WHAT YOU CAN EXPECT

Opportunities across various functional group within biopharmaceutical manufacturing, Diverse and dynamic team that focuses on development and success.

Our Support Functions deliver services and makes recommendations about ways to enhance our workplace and the experience of working at our organization. Our Support Functions include HR, Finance, Information Technology, Legal, Procurement, Administration, Facilities and Security.

WHO WE ARE

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

WHAT WE LOOK FOR

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

We are seeking professionals with the following qualifications, skills and experience:

Education Minimum Requirement:

MSc Degree or BSc Degree or equivalent with relevant experience in Computer Science, Computer Science Engineering, Math, or equivalent experience.

Required Experience and Skills:

10 years relevant IT Systems Administration experience in workstation, client and mobile related Infrastructure or other IT related environments

7-10 years of people management experience

5-10 years of hospitality or relevant experience in meeting users needs & requirements

Effective stakeholder and change management experiences