Assistant Royal Service Manager - Accor Hotel Job Vacancies - UAE (Dubai Based)

ASSISTANT ROYAL SERVICE MANAGER

Raffles The Palm Location Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing RAFFLES

Posted Date 15/10/2022

Job Start Date: 31/10/2022

Job Type: Permanent Full-Time

Ensures that the Royal service team has an in depths knowledge of the telephone department and the equipment therein and knows how to use it correctly.

Maintains a very high standard among the team with regards to courtesy, politeness and efficiency.

Ensures that all the staffs having the complete knowledge of emergency procedures and know what to do.

Takes care of the job training in the department.

Ensures that each member of the team knows the hotel, its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.

Plans the duty roster for the staff.

Works together with the Accounts Department for the checking of the telephone bills.

Stays informed about all events taking place in the hotel and passes it on to the team.

Handles the administrative work of the department.

Ensures that all requests for wake‑up calls are fulfilled at the time requested.

Makes sure that telephone charges for operator assisted, collect calls, etc. are promptly and correctly posted

In cooperation with the Director of Rooms or FOM, he/she prepares the budget for the department.

Ensures that the facilities of the department are always in excellent working order, neat and clean and that unauthorized persons do not enter the telephone room.

Checks the log printers at regular intervals to ensure that the interface system is in working order.

Is totally familiar with the Telephone back-up procedures in the event that any equipment malfunctions in the Telephone Department.

Ensures that Telephone Book function in Opera is maintained with the latest telephone information and charge structure.

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Identifies staff training requirements and service improvements areas.

Ensure all the Phone sets in the guest rooms are in the well-functioning status by the regular checking frequency.

Ensure all the Reports and Checklists are used and followed by the standard required and bring the issue what he/she observing to FOM/DOR’s attention.

Works with Front Office Manager/Director of Rooms and Human Resource Manager to ensure productive staff performance. Duties include:

·       Planning for future staffing needs and recruiting in line with company guidelines

·       Prepares and administers detailed induction program for new staff

·       Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through thorough on-the-job training

·       Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs

·       Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance Dubai, Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

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The Position. This role is responsible to achieve and surpass the yearly sales budget for the residences at Sofitel Dubai the Obelisk. Responsible for adhering to the management standards and quality guidelines...

Popular Job Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

PURPOSE OF POSITION. Responsible for leading and motivating team members to ensure yearly sales budget is achieved and surpassed. Responsible for adhering to the management standards and quality guidelines...

Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

PURPOSE OF POSITION Responsible for leading and motivating team members to ensure yearly sales budget is achieved and surpassed. Responsible for adhering to the management standards and quality

Dubai, Dubai, United Arab Emirates Category Sales & Marketing, Customer & Loyalty, Communication, Revenue Management & Pricing

KEY ROLES & RESPONSIBILITIES. Reporting to the Director of Sales & Marketing (DOSM), responsibilities and essential job functions include. Manage all activities within the marketing department, ensuring

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